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Email Delivery Delays to Non-UMass Email Addresses - Wed., 5/4

May 4, 2016

Email messages from UMass Amherst email accounts sent to some non-UMass email services continue to be temporarily delayed for up 48 hours. During this interval, members of the university community may receive notifications of undelivered mail.

As a result of some information security issues, external email services are temporarily delaying accepting messages from UMass Amherst. UMass Amherst IT staff is working to resolve these issues, and are closely monitoring our email servers for further issues.

Last Minute Technology Needs Before Leaving Campus May 6th? IT is Open for Business!

April 22, 2016

UMass Amherst Information Technology, located in the Lederle Graduate Research Center (LGRC) Lowrise is open all day of Commencement on Friday, May 6. Campus community members can pick up or drop off computer repairs, get your technology questions answered, or just come by to say “Goodbye!” We will be here to offer help and congratulations to the new graduates and their families!

Security Alert! New Phishing Scam Targets UMass Amherst Email Credentials

April 19, 2016

Members of the UMass Amherst campus community have reported a fraudulent email with the title "Admin Desk Ticket" claiming to be from "System Admin." This message asks the recipient to log in to your UMail on the Web email account through a fraudulent version of the UMass Amherst IT login page. See below for an example of the fraudulent email.

UPDATE: Administrative Telephone Service Now Available - Tue., 3/29

March 29, 2016

UPDATE: The administrative telephone issues have been resolved. If you experience any problems, please contact the IT User Services Help Center (413-545-9400 or 5-TECH from on-campus, or email

Campus Community IT Security Alert - Phishing

March 27, 2016

Last night a fake message (phish) was sent to many people that purported to be from Julie Buehler. It had several signs that are common in phishes, including:

1. An attempt to stop the recipient from thinking. This is usually done by seeming to be from a person of authority, instilling a sense of urgency, and appearing legitimate through style and branding.

2. An attempt to gain sensitive information – in this case, it was asking the user to log in with their UMass username and password.