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Wireless Support Articles

  • eduroam (education roaming) replaced UMASS-SECURE1X for encrypted wireless connectivity on August 5, 2014. eduroam is an encrypted, world-wide roaming access service developed for the international research and education community. To use eduroam, you need to configure your device(s) while on the...
  • Use the instructions below to connect your Android device to UMass Amherst's encrypted wireless network, eduroam, using our setup and configuration software, XpressConnect, or by configuring the connection yourself manually. You can also use these instructions to recreate your connection if it is...
  • Use the instructions below to connect your iPhone, iPod Touch, or iPad to UMass Amherst's encrypted wireless network, eduroam, using our setup wizard, XpressConnect. You can also use these instructions to recreate your connection if it is deleted or if you change your IT Account password. These...
  • Use the instructions below to connect to UMass Amherst's encrypted wireless network, eduroam, using our setup and configuration software, XpressConnect. You can also use these instructions to recreate your connection if it is deleted or if you change your IT Account password. These instructions...
  • Note: These instructions were created using Ubuntu 14.04 LTS. Depending on the version of Ubuntu you are using, your steps may vary.  Connecting to eduroam using XpressConnect Use the instructions below to connect to UMass Amherst's encrypted wireless network, eduroam, using our setup and...
  • The following instructions will allow you to connect to UMass Amherst's encrypted wireless network, eduroam with Windows. If you are unsure about which version of windows you are running, right click on My Computer and select Properties. Connect to eduroam using XpressConnect on Windows 7 &...
  • Use these instructions to connect your laptop or other wireless device to the UMASS SSID. Note: To use non-browser programs that require an Internet connection (e.g., IM software, Second Life, iTunes, Windows Media Player, etc.), you must first open a Web browser and log in. In the Desktop,...
  • Use the instructions below to connect your laptop or other wireless device to the UMASS SSID.  These instructions describe the connection process using the network connection utility in Windows 7. If you use third-party wireless connection software (e.g., the software provided by the maker of your...
  • The following are the basic configuration settings needed to connect to eduroam. Use these if you are configuring wireless on a device or operating system that is not supported by UMass Amherst IT. Supported devices get additional connectivity improvements by running the XpressConnect wizard....
  • What is eduroam? eduroam (education roaming) is an encrypted, world-wide roaming access service developed for the international research and education community. eduroam is the only encrypted wireless network at UMass Amherst as of August 5, 2014. eduroam also allows students, faculty, and...
  • eduroam, a worldwide roaming service, replaced UMASS-SECURE1X for encrypted wireless connectivity on August 5, 2014. The following tips can help with wireless network performance issues. If you continue to have problems with the speed or reliability of your wireless connection, contact the IT Help...
  • eduroam, a worldwide roaming service, replaced UMASS-SECURE1X for encrypted wireless connectivity on August 5, 2014. For the eduroam profile to function properly on your device(s), it may be necessary to manually remove the old UMASS-SECURE1X profile.  Windows 7, 8 & 8.1 Use these...
  • eduroam replaced the UMASS-SECURE1X for encrypted wireless connectivity on August 5, 2014. For more information about the wireless network, including detailed instructions on how to connect, see our Wireless Network Access documentation. Which residence halls are 'wireless only'? As of fall...
  • My computer lists a lot of wireless networks in my area. Which one do I pick? UMass Amherst IT administers and supports two wireless networks on the campus wireless network: eduroam and UMASS. Other networks are not supported by us and are considered interfering networks because they may pose...
  • Supported Operating Systems Windows 7 and above Mac OS X 10.8 and above Apple iOS 6 and above Android 2.1 and above Ubuntu Linux 10.04 to 15.10 Chrome OS Fedora 22 Supported Browsers  Internet Explorer 11 and above  Firefox 1.5 and above  Safari 2 and...